Legal notice

Legal Notice and Website Disclaimer

Last updated: 3 August 2026

This website is operated by HOTTIECO PTY LTD, trading as Hottie Co.

Business address:
130 Commercial Street
Korumburra VIC 3950
Australia

Email: info@hottieco.com
Phone: 0475 400 504

Throughout this notice, “Hottie Co”, “we”, “us” and “our” refer to HOTTIECO PTY LTD.

By accessing or using this website, you acknowledge and agree to this Legal Notice and Website Disclaimer.

General Information

The information provided on this website is for general product, educational and informational purposes only.

We take reasonable care when preparing our website content. However, to the maximum extent permitted by law, we do not guarantee that all information will always be complete, current, error-free or suitable for every individual circumstance.

We may update, correct, remove or replace website content without prior notice.

Product Information

We make reasonable efforts to accurately describe and display our products, including their materials, dimensions, features, appearance, availability and expected performance.

Hottie Co products may be handcrafted and made using genuine natural materials. This means individual products may vary slightly in colour, texture, shape and appearance.

Natural sheepskin variations may include differences in:

  • Wool length and density
  • Texture and softness
  • Curl and appearance
  • Natural markings
  • Colour and tone
  • Shape and finish

These natural characteristics are part of the individuality of genuine sheepskin and are not necessarily product faults.

Product colours may also appear differently depending on lighting, photography and individual screen settings.

Heat Retention

References to warmth lasting “up to 12 hours” describe the potential performance of the complete Hottie product under suitable conditions.

Actual warmth and heat retention will vary depending on factors including:

  • The temperature and amount of water used
  • The surrounding room or outdoor temperature
  • Bedding, clothing and insulation
  • Whether the product is held against the body or left exposed
  • The age and condition of the hot water bottle bladder
  • How the product is filled, used and stored

Heat-retention descriptions are not a guarantee that every product will remain at a particular temperature for an exact period.

Health and Wellness Information

Hottie Co products are designed to provide warmth, softness, comfort and relaxation.

Any information on this website relating to sleep, stress, anxiety, pain, menstrual discomfort, pregnancy, circulation, muscle tension or general wellbeing is provided for general information only.

Hottie Co products are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition.

Website content, customer reviews and product descriptions should not be treated as medical advice or as a replacement for advice from a qualified healthcare professional.

You should seek professional medical advice before using heat if you:

  • Have reduced sensation or circulation
  • Have diabetes or a neurological condition
  • Are pregnant
  • Have an injury, inflammation or skin condition
  • Have been advised to avoid heat
  • Are caring for a child, elderly person or vulnerable individual

Stop using the product if you experience pain, burning, skin irritation or unexpected discomfort.

Product Safety

Hot water can cause serious burns. Customers must read and follow all instructions, safety warnings and care information provided with the product.

Customers are responsible for:

  • Using an appropriate water temperature
  • Filling the bottle safely
  • Avoiding overfilling
  • Checking the bladder and cover before each use
  • Storing the product correctly
  • Replacing the bladder when it shows signs of age, wear or damage

Do not use a hot water bottle that is leaking, cracked, brittle, damaged, worn or showing signs of deterioration.

Children and people requiring assistance should only use the product under appropriate adult supervision.

To the extent permitted by law, Hottie Co is not responsible for injury, loss or damage caused by misuse, overfilling, boiling water, improper storage, unauthorised alterations, failure to follow instructions or continued use of a damaged product.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this notice or elsewhere on our website excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.

Please refer to our Returns and Refunds Policy for further information.

Pricing and Availability

Unless otherwise stated, prices displayed for Australian customers are in Australian dollars.

Prices, product availability, promotions and descriptions may change without prior notice.

We reserve the right to correct genuine pricing, description, technical or inventory errors.

Where an error affects an order, we may contact the customer to confirm the corrected order or cancel and refund the affected purchase.

Nothing in this section limits any rights available under applicable consumer law.

International Customers

International customers are responsible for determining whether a product is lawful and suitable to purchase, import and use in their location.

Customs requirements, local product standards, labelling requirements, taxes and consumer protections may vary between countries.

Duties, taxes and customs charges will be handled in accordance with the shipping information displayed at checkout and our Shipping Policy.

Customer Reviews and Testimonials

Reviews, testimonials and customer stories reflect the individual experiences and opinions of the customers who provided them.

Individual experiences vary. Reviews do not guarantee that another customer will receive the same comfort, warmth, sleep, pain-relief or wellbeing outcome.

Reviews may be edited for spelling, formatting or length without intentionally changing their overall meaning.

Paid collaborations, gifting arrangements and promotional content will be identified where required by law.

Intellectual Property

Unless otherwise stated, all content on this website is owned by or licensed to HOTTIECO PTY LTD.

This includes:

  • The Hottie Co name and branding
  • Logos
  • Photography and video
  • Written content
  • Product descriptions
  • Product designs
  • Graphics and illustrations
  • Website layouts and design elements
  • Downloadable materials

Website content may only be used for personal, non-commercial purposes.

You must not copy, reproduce, modify, distribute, publish, sell, licence, scrape or commercially use our content without our prior written permission.

Third-Party Links

This website may contain links to third-party websites, applications or services.

We do not control and are not responsible for the content, security, accuracy, availability or privacy practices of third-party websites.

Accessing a third-party website is at your own discretion and may be subject to separate terms and policies.

Website Availability

We do not guarantee that the website will always be available, secure or free from errors, interruptions or harmful components.

We may suspend, withdraw, update or restrict access to any part of the website without prior notice.

Limitation of Liability

To the maximum extent permitted by law, HOTTIECO PTY LTD is not liable for indirect, incidental, special or consequential loss arising from access to or use of this website.

This includes loss arising from reliance on website content, interrupted access, third-party links or unauthorised access to data.

Nothing in this section excludes liability that cannot lawfully be excluded, including liability arising under the Australian Consumer Law.

Related Policies

This Legal Notice should be read together with our:

  • Terms of Service
  • Privacy Policy
  • Shipping Policy
  • Returns and Refunds Policy
  • Product instructions and safety information

Where there is an inconsistency, any rights that cannot legally be excluded will continue to apply.

Governing Law

This Legal Notice is governed by the laws of Victoria, Australia.

You submit to the jurisdiction of the courts of Victoria and any courts entitled to hear appeals from those courts, subject to any rights you may have under applicable consumer law.

Changes to This Notice

We may update this Legal Notice from time to time.

The updated version will take effect when it is published on this website. The date at the top of the notice will indicate when it was last updated.

Contact

For questions regarding this Legal Notice, please contact:

HOTTIECO PTY LTD
Trading as Hottie Co

130 Commercial Street
Korumburra VIC 3950
Australia

Email: info@hottieco.com
Phone: 0475 400 504