Shipping policy

Shipping Policy

At Hottie Co, every order is carefully prepared and packed to ensure it arrives safely and ready to enjoy.

Order Processing

Orders are generally processed and dispatched within 1–2 business days.

Orders placed on weekends or Victorian public holidays will be processed on the next business day.

During new product launches, promotional periods and peak seasons, dispatch may take slightly longer. We will always do our best to get your Hottie on its way as quickly as possible.

Once your order has been dispatched, you will receive an email with your tracking information.

Shipping Within Australia

Australian orders are shipped using a tracked delivery service through Australia Post or another trusted courier.

Available shipping options and delivery costs will be displayed at checkout based on your location and order.

Estimated delivery times after dispatch are:

Metropolitan areas: approximately 2–5 business days
Regional areas: approximately 3–8 business days
Remote areas: delivery may take longer

Delivery timeframes are estimates only and may be affected by courier delays, severe weather, public holidays or other circumstances outside our control.

Express Shipping

Express shipping may be available at checkout for eligible Australian addresses.

Express shipping speeds up the delivery service after your order has been dispatched. It does not change our order processing time.

International Shipping

We ship selected Hottie Co products internationally.

International shipping availability, costs and estimated delivery times will be calculated at checkout.

International orders may be shipped through Australia Post, DHL or another trusted international courier.

Delivery times vary depending on the destination and may be affected by customs processing.

Duties, Taxes and Customs Charges

International customers are responsible for any import duties, taxes, customs charges or handling fees applied by their destination country.

These charges are not included in the product price or shipping cost paid to Hottie Co.

We are unable to predict or reimburse customs charges. We recommend contacting your local customs authority for further information before ordering.

Tracking Your Order

Tracking details will be emailed to the address provided at checkout once your order has been dispatched.

Please allow some time for the tracking information to update after receiving your dispatch confirmation.

Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the parcel where required.

Authority to Leave

Some delivery services may offer authority to leave parcels in a safe location.

Where authority to leave is selected or applied, responsibility for the parcel passes to the customer once the courier records the order as delivered.

We recommend choosing a secure delivery address.

Incorrect or Incomplete Addresses

Please check your delivery address carefully before completing your order.

Hottie Co is not responsible for delays, failed deliveries or lost parcels caused by an incorrect or incomplete address provided at checkout.

Contact us as soon as possible if you notice an error. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has entered the fulfilment process.

If a parcel is returned to us due to an incorrect address, non-collection or unsuccessful delivery, additional postage charges may apply before it can be resent.

Delayed, Lost or Missing Parcels

Courier delays can occasionally occur after an order has left our care.

If your parcel is taking longer than expected, please check the tracking information and contact the delivery provider in the first instance.

You may also contact Hottie Co and we will assist with lodging an enquiry where appropriate.

A parcel must be formally investigated by the courier before it can be considered lost. Replacement or refund options will be assessed once the courier investigation has been completed.

Damaged Parcels

Please inspect your order when it arrives.

If your parcel or product has been damaged during delivery, contact us promptly with:

Your order number
A description of the issue
Clear photographs of the product
Clear photographs of the packaging and shipping label

Please retain all packaging while the issue is being reviewed, as the courier may require it as part of their investigation.

Separate Shipments

Orders containing multiple products may occasionally be dispatched in separate parcels.

When this occurs, you may receive more than one tracking number. You will not be charged additional shipping fees unless agreed with you beforehand.

Pre-Orders and Made-to-Order Products

Products listed as pre-order or made to order will display an estimated dispatch timeframe on the product page.

When an order includes both in-stock and pre-order products, the entire order may be held until all items are ready to ship. Where available, you may contact us to arrange separate shipping at an additional cost.

Natural Sheepskin Products

Hottie Co products are handcrafted using genuine Australian Merino sheepskin.

Natural variations in wool texture, tone, curl and appearance are part of the unique character of each product and are not considered faults or shipping damage.

For assistance with an order or delivery, contact us through the details provided on our website.

Please include your full name and order number so we can assist you efficiently.